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Why has my order been returned?

If your order has been cancelled by Hugo & Hudson, it is likely to be for one of the following reasons:

  • The parcel was refused
  • The delivery address was incomplete
  • The order was damaged in transit
  • Our delivery provider was unable to access the address of the order after multiple attempts

You will be notified by email or one of our customer service team if your order is returned to the warehouse. For more information, please contact

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